If you have any concern with regard to a product and the seller, we request you to first reach out to the seller and try to resolve the issues. If you don’t receive any response from the seller to your complaint or you are not satisfied with the response received, you can mail to us at [email protected]. Pranalink provides a platform connecting a seller and a buyer but has no obligation to resolve any disputes between the two.  As in other platforms providing this service, it is important to the integrity of the platform for buyers to avail themselves of the review function to reward good vendors and discourage bad behaviour.