Seller Help Centre

New to Pranalink? Follow these steps to register as a vendor:

1. Click the My Account icon at the top right of the Pranalink homepage.
2. Click Register.
3. Select I am a vendor under the Register section.
4. Fill in your details: email, password, first name, last name, shop name, shop URL, and phone number.
5. Click Register. You will be redirected to the vendor dashboard to complete the mandatory requirements.

Already a registered Pranalink user?

1. Click the My Account icon at the top right of the homepage.
2. Click Sign In and enter your email and password.
3. You will be redirected to the vendor dashboard to complete the mandatory requirements.

A complete vendor profile helps customers understand your shop better and can attract more buyers. The vendor application includes both mandatory and optional fields — we recommend filling out all relevant sections.

1. Sign in and navigate to My Account > Vendor Profile.
2. Complete the General section: first name, last name, email.
3. Complete the Shop section: shop name, phone number, address, and a description of your shop.
4. Upload your Images: user photo, shop logo, and banner image.
5. Add your Social Media links (Facebook, Instagram, Twitter, LinkedIn, YouTube) — optional.
6. Click Save at the top of the page after each section.

To edit your vendor profile, go to My Account > Vendor Profile.

1. General — Update your first name, last name, or email as needed.
2. Shop — Edit your shop name, phone number, address, and shop description. Connect to Stripe here to receive payments.
3. Image — Upload or replace your user image, shop logo, and banner. Click Save.
4. Social Media — Add or update your social media page links. Click Save.

Before adding products, ensure you have completed these mandatory requirements:

• Connected to Stripe (payment gateway)
• Submitted your Tax Form
• Set up your Shipping modes

Steps to add a product:

1. Sign in and go to your Vendor Dashboard.
2. Click Product List from the left sidebar, then click the + button.
3. Select a category and product type, then click Next.
4. Enter the product name and description. Add a media file if applicable.
5. Upload a product thumbnail — this image appears on the products listing page.
6. Enter the SKU (Stock Keeping Unit — a unique product identifier).
7. Set the Regular Price. If the product is on sale, also enter the Sale Price.
8. Add a short description and click Save. A confirmation popup will appear.
9. Go to the Inventory tab: enable stock management and enter stock quantity. Optionally restrict to one item per order or set a Maximum Purchasable Quantity. Click Update.
10. Go to Shipping: enter product weight and dimensions (if applicable), and select a Shipping Class. If no shipping class is set, free shipping applies by default. Click Update.
11. Under Linked Products, add Upsells and Cross-sells as needed. Click Update.
12. Under Attributes, click + Add an Attribute, enter a name (e.g., Colour) and value (e.g., Blue). Tick Visible on product page to display it. Click Update.
13. Under Product Status, change from Draft to Online.
14. Select whether the product is Virtual or Downloadable, add additional images if needed, and click Update. Your product is now live.

Your Vendor Dashboard is your central hub for managing your Pranalink shop. Here is a guide to each section:

1. Dashboard — View your lifetime sales, total payout, remaining balance, refunded amount, total orders, total products, and recent orders at a glance.
2. Product List — Add new products or edit your existing listings.
3. Order History — View and manage all orders placed for your products.
4. Transactions — Review your full payment transaction history.
5. Shipping — Manage shipping zones and classes. Free shipping applies by default. To charge for delivery, set up paid shipping zones.
   • Click Add New Shipping Zone, enter a zone name and region, add a shipping method, and save.
   • To add a Shipping Class, enter a class name, optional slug, and description, then click Save Shipping Class.
6. Tax Forms — US-based vendors must submit Form W-9. International vendors must submit Form W-8.
7. Policies — View your shop policy, shipping policy, and return/refund policy.
8. Vendor Profile — Edit your General, Shop, Image, and Social Media details.
9. Notifications — View alerts related to your orders and products.
10. Shop Followers — See who follows your shop and send them targeted notifications.
11. Mass Upload — Upload multiple products at once using a CSV file.
12. Ask Admin — Contact Pranalink support directly. Click +, enter a subject and message, and click Submit.

Pranalink uses Stripe as its payment gateway. You must connect a Stripe account to receive payments and process refunds for your products.

To connect Stripe:

1. Go to Vendor Profile > Shop.
2. Click Connect with Stripe.
3. When you see the “Connected successfully” notification, do not click Save or refresh the page — your Stripe ID is saved automatically at this point.
4. Navigate to another section in the left menu, then return to Shop to continue editing and save any other changes.

For assistance activating your Stripe account, visit Stripe Help & Support.

Once a buyer places an order, you will receive a notification from Pranalink. Here is how to fulfil it:

1. Go to Order History in your Vendor Dashboard to view incoming orders and their details.
2. Prepare and dispatch the item to the buyer.
3. Create a Shipment record for the order within your dashboard.
4. Once the item has been shipped, update the tracking information in the shipment window so the buyer can follow their delivery in real time.

Keep your buyer informed by adding tracking details as soon as the order has shipped:

1. Go to Order History in your Vendor Dashboard.
2. Click View on the relevant order.
3. Open the Shipment window.
4. Enter the tracking number and carrier details.
5. Click Update to save. The buyer will be notified automatically.

To process a refund for a buyer:

1. Go to Orders in your Vendor Dashboard.
2. Under the View column, click on the specific order you want to refund.
3. Click Credit Memo at the top right of the order screen.
4. A credit memo is created. Edit the refund details as required.
5. If the item will be returned to stock, tick the Return to Stock checkbox in the Items to Refund panel.
6. Scroll to the bottom of the Credit Memo window and click Refund.
7. The refund amount is automatically deducted from your Stripe account and returned to the buyer.
8. You will be returned to the Manage Order page. Once processed, the order status updates to Refunded.

To delete your Pranalink vendor account, please contact our support team:

• Email: [email protected]

Our team will review the status of any outstanding orders and payments before initiating the account deletion process.